"You make me believe in angels,” Bruce Meyer told Micaela Saenz, who guided him through CPR to help his wife ...

The screams of a woman in labor, a father’s urgent voice and a calm dispatcher on the other end of the line marked a New Year’s Day emergency that ended ...

LONG GROVE, Ill. (WLS) -- Officials say they received more than 1,200 emergency 911 calls the night a northwest suburban Long Grove house exploded and dozens of other homes were damaged. Calls came ...

LOUISVILLE, Ky. (WDRB) -- A new video service will allow 911 call takers in Louisville to see the surroundings of those with an emergency. Louisville Metro Emergency Services leaders made the ...

MADISONVILLE, Texas -- A 911 operator in Texas is being praised for how she responded to a call from her daughter about a fire that eventually burned down their house. "She did an outstanding job. She ...

Every Massachusetts 911 operator will learn new call-taking protocols to help them avoid the types of mistakes that slowed emergency responders’ search for a patient who died just a few feet from CHA ...

“We were able to create this space and pick out pieces that we knew would mean a lot to our team,” Desmond Harris, Communication Relations Coordinator, said. The Wellness Lounge, which has been months ...

Had an elderly lady in SC low country call and she was afraid someone had put a “root” on her, kinda like voodoo. Some white powder like flour had appeared on her porch and she didn’t know what to do.

What the operator did next will melt your heart. — -- An elderly man who'd just returned home after months in the hospital said he was hungry, had no food and no one to turn to for help. So he ...

COBB COUNTY, GA — Cobb County has opened a new wellness lounge designed to give 911 operators a quiet place to recharge during their demanding shifts. The lounge is part of the county’s wellness ...

HOUSTON -- A former 911 operator is accused of hanging up on emergency calls. Crenshanda Williams used to as a Houston Emergency Center 911 operator. Court records show the 43-year-old was charged ...