AI chatbots are no longer just answering customer service questions or scheduling meetings. They have become active participants in the storytelling process, and the results are reshaping creative ...

Increasingly, teens and adults are turning to artificial intelligence chatbots for companionship and emotional support, recent studies and surveys show. And so, mental health care providers should ...

Artificial intelligence is rapidly transforming mobile app development. What were once simple digital tools are now evolving ...

Use escalation trigger words. Say “agent,” “representative,” “billing issue,” or “legal concern” — then stop talking so the system flags your request for a human. Keep responses short and direct. Long ...

Shaili Gupta often sees patients who consult chatbots like ChatGPT for health advice. She finds that some of her patients are much more informed about health-related issues and have follow up ...

Amanda Smith is a freelance journalist and writer. She reports on culture, society, human interest and technology. Her stories hold a mirror to society, reflecting both its malaise and its beauty.