Verizon is shifting gears as it continues to face a fleeing customer problem.

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

This year’s outbreak of anti-Tesla attacks has forced some Tesla drivers to trade in their cars over fears for their safety. And while people working in Tesla showrooms – which have also come under ...

Companies are warning investors about the risks of becoming the next target of angry customers. Corporate America is required to disclose risks to their businesses in their annual regulatory filings.

It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...