Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. Customer care agent training is especially critical these ...

Even in the early days of computing, businesses were looking at computers as tools for setting up complex simulations. Some credit Keith Douglas Tocher for developing the first discrete-event ...

In recent years, artificial intelligence (AI) has made significant strides in transforming various domains, from healthcare to finance. One area that is rapidly gaining attention is business ...

We spend millions securing infrastructure and optimizing workflows, but the systems most responsible for organizational resilience—trust, communication, decision making—are too often left to chance.

The integration of personal computers into the normalcy of daily work and life is so ubiquitously intertwined, we hardly notice or pay much attention to it. It is everywhere. Smart technology is in ...

ElectriCom LLC, a utility infrastructure company specializing in electric, telecommunications, fiber optic and storm response, was looking for a new way to increase operator practice time without ...

NATIONAL HARBOR, Maryland—The Navy is betting big on simulated training as part of its Live, Virtual, and Constructive training program. But virtual training is not always the best choice, and ...

See demonstration at NLN Education Summit Sept 28-30 of 15 scenario additions, including VR simulations for HIV, Shingles, and Mpox with DEI-focused objectives, plus pediatric and mental health ...