The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

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Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Training is the root of call center success. Or failure. It's the cornerstone of any effort to create a center full of agents who are equipped to handle the difficult challenges of customer relations: ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. Explore Get the web's best business technology news, tutorials ...