For more than a year, Alaska’s court system has been designing a pioneering generative AI chatbot termed the Alaska Virtual ...

Microsoft is making waves in the gaming industry once again with its latest innovation: an AI-powered Xbox chatbot designed to reshape the support experience for gamers. The information came from the ...

The next phase of consumer interaction with AI technology will move far beyond chatbots, according to a panel of AI experts speaking at CES on Monday ahead of its official Jan. 7 kickoff. AI agents, ...

Microsoft is doubling down on its efforts and is potentially on course to bring AI to gaming and Xbox, starting with a virtual agent. When you purchase through links on our site, we may earn an ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

The proposed rules come as Chinese artificial intelligence chatbot startups Minimax and Z.ai have this month filed for Hong ...

Neurotechnology is a developer of high-precision algorithms and software based on deep neural networks and other AI-related technologies. Neurotechnology expands AI-powered offerings with custom ...

Wayfair sees personalized, streamlined customer interaction as key to retaining and attracting customers. Casey's General Stores is offering shoppers digital coffee recommendations with a dash of ...

From multimodal copilots to autonomous agents, some companies are banking on AI to transform every layer of the customer experience. AI-powered customer interactions are rapidly evolving, with ...

Enterprise applications vendor Unit4 has long been an advocate of what it calls self-driving ERP. This week, it is taking a big step closer to realizing that vision with the roll-out of Ava, its ...

As artificial intelligence (AI) continues to evolve at a breakneck speed, custom chatbots are no longer reserved for big companies with a dedicated team of coders. AI chatbots are being used by ...

Attackers always use trust to their advantage. Three emerging techniques will soon allow them to target chatbots, virtual assistants, and other AI-powered machine identities directly. In 1968, a ...