AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

From multimodal copilots to autonomous agents, some companies are banking on AI to transform every layer of the customer experience. AI-powered customer interactions are rapidly evolving, with ...

Dr. Bin Tang, Founder & CEO of Noah Digital, is an internationally recognized AI & digital marketing leader & author of “Local to Global.” Chatbots have gone through quite an evolution. In the ...

Conversations between a client and a machine are becoming more and more common. The arrival of chatbots made it possible to solve one of the main challenges of companies, customer service, and that is ...

Karan Sharma is a digital commerce expert and the co-founder at Kinex Media Inc, a creative digital agency in Toronto. Just imagine what would have happened if a time traveler had handed a lighter to ...

When a chatbot provides incorrect guidance or misleads a borrower about their dispute rights, regulators treat it as a ...

Every day, customers reach out to companies. They want to buy something, ask about an order, return a product or fix a payment issue. In the past, that usually meant talking to a real person on the ...

Chatbot technology is changing. Here is how businesses can use the tool to create a better customer experience on their ...

In this special guest feature, Abhinav Girdhar, CEO of Appy Pie, believes that whatever your stand on AI chatbots for business may be, two things are certain – Chatbots will become an industry ...

I have a special sickness. I love shedding light on startup-related buzzwords and trends. After publishing so many articles on growth hacking long before it was cool, I moved to covering anything big ...