Merchants must constantly meet and exceed ever-changing customer expectations. It’s what makes shoppers choose one brand over another. A critical component of delivering on customer expectations is ...

Two seemingly diabolical forces are vexing manufacturers these days: an inability to raise prices and customers demanding cheaper products, faster service and more functional support from suppliers.

Mold-Masters Ltd.'s automated order-entry process reduces lead-time and administrative costs. For Jonathon Fischer, president of Georgetown, Ontario, Canada-based Mold-Masters Ltd., vision is the No.

Omnichannel commerce tech provider Radial has launched a new suite of solutions, services and partnerships designed to enable retailers to deliver improved customer experiences while focusing on ...

Customer experience, or CX, has always been not only a focus of much corporate attention but also the differentiating factor of most successful organizations. What has changed in recent years is the ...

A person is a person, an individual. With the two identities of the customer defined, we can talk about the different commerce models that represent how goods are sold. B2B: Business-to-business B2C: ...

Integrated systems spanning warehouse management, order orchestration and shipping decisions are boosting efficiency and ...

In a supply chain landscape shaped by unpredictability and growing customer expectations, the role of the order management system (OMS) has evolved beyond mere orchestration. It’s no longer enough to ...