Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

Customer satisfaction with U.S. federal government services jumped 2.9% to a score of 68.2 out of 100 this year, according to the American Customer Satisfaction Index Federal Government Report 2023.

With increasingly dynamic shifts in the market, changes in technology and the pace of business decisions, getting closer to customers and truly understanding their needs has become even more critical ...

A 2016 survey of executive leadership found that 90% of CEOs believe that consumers are one of the greatest impacts on business performance and strategy. However, customer satisfaction provides an ...

Three businesses along the East Coast received consecutive Talk Awards for their award-winning customer service.

Customer service satisfaction among car owners failed to improve year-over-year for the first time in nearly 30 years, according to a new report from J.D. Power. The analytics company's annual U.S.

Are there too many customer surveys? Do they improve service? Or are they - as we suspect - annoying for everyone ...