As we celebrate Customer Service Week, it’s essential to highlight what truly fuels successful customer relations—trust, consistency, and quality. At the Kenya Bureau of Standards (KEBS), we believe ...

In the last five years, there has been a palpable shift in customer service standards—in contact centers especially, but not exclusively. Not that long ago within contact centers, the standard for ...

The UK recently introduced some new legislation that has implications for customer service. Specifically, an amendment was included in the new Police, Crime, Sentencing and Courts Act 2022 that aims ...

The luxury transport provider saw a 15% reduction in insurance premiums after just three months with Samsara’s Connected Operations® Platform. This, combined with improved safety records, has enabled ...

The House passed a bipartisan bill July 31 that requires the government to set customer service standards for payments, benefits processing and response times to inquiries. The measure, passed by ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. Janet Heller noticed it when she broke her arm and could no longer drive ...