Nearly 2 in 5 consumers prefer pausing over canceling, “proof that control and choice keep subscribers loyal,” Recurly found.

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See how specific industries have taken advantage of the subscription model. Learn subscription model benefits and tips for ...

Netflix makes subscription cancellations easy and hassle-free. Sirius XM’s cancellation process is complex and frustrating for many users. Customer service quality can signal game-changing differences ...

This week, the Biden administration announced it is taking on more of what it calls "everyday headaches and hassles that waste Americans' time and... Sick of customer service bots and subscription ...