Understanding the basics is essential for success in any field, and that includes customer service. Good customer service can make or break a business. In order to ensure your associates remember and ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

Trinnov Audio recently announced that industry veteran Chrisanne Rhodes has joined the Trinnov team as customer support manager, Americas. In this newly created role, Rhodes is responsible for ...

The role of the Customer Support Manager (CSM) is to be a MicaSense Expert! MicaSense is a Seattle-based company, rapidly expanding to service a growing demand for its state-of-the-art multispectral ...

Ultimately, every business succeeds or fails, according to how well it meets the needs of current and potential customers. Meeting customer needs has many aspects, such as developing an attractive ...

The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...

A compelling customer service resume summary can be the difference between landing an interview or being overlooked by hiring managers. For professionals aspiring to six-figure roles in customer ...

Jerri Bowles is leading the state's effort to use technology to connect Missourians with jobs. Bowles, the customer support unit manager at the Missouri Department of Higher Education and Workforce ...