SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today announced it has launched Talkdesk for Service Cloud Voice on Salesforce ...

Service leaders will be able to predict customer demand and organize their workforce to staff the right agents with the right skills at the right time -- all on the world's #1 CRM SAN FRANCISCO, Dec.

Salesforce Einstein uses information from these real-time transcripts to give the agent recommended answers, contextual knowledge articles, and next best actions for the customer, all within the ...

Today at its Dreamforce digital conference, Salesforce introduced Service Cloud Workforce Engagement, a dynamic workforce planning product that will help service leaders organize their workforces from ...

CHARLOTTE, N.C.--(BUSINESS WIRE)--Cabin, a digital experience consultancy specializing in strategy, design and engineering, today announced its acquisition of Cloud Connects, a boutique Salesforce ...