PORTLAND, Maine -- FairPoint Communications Inc. has been suffering lost revenue, lost customers and a tarnished image because of ongoing customer service problems the last couple of months. It also ...

On Thursday, FairPoint Communications told the Vermont Public Service Board that it has improved its customer service. Does this mean that the Charlotte, N.C.,-based company that bought out Verizon’s ...

After FairPoint’s stunning failure when cutting over customer service for Verizon’s Northern New England land line business, and after a tidal wave of negative press, it’s hard to imagine what ...

PORTLAND, Maine For the first time since workers walked out last month, FairPoint Communications is acknowledging delays in fulfilling customer service requests and is asking its customers for ...