Helpdesk software company Freshdesk, Inc. has changed its name to Freshworks, Inc. The rebranding is designed to emphasize the San Bruno, CA-based company's newer and lesser-known capabilities, which ...

Freshworks’ Cost of Complexity Report found that common software-induced challenges encountered by customer service agents include uncustomizable workflows (42%) and too many tools to toggle between ...

Cloud-based customer engagement software Freshdesk today announced the creation of Freshworks, a new umbrella brand that will bring together the company’s growing suite of business software. The new ...

Centralized CX operations. Freshdesk Command Center unifies multi-channel customer interactions in one workspace. Industry-specific AI automation. Vertical AI Agents automate repetitive tasks for ...

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SAN MATEO, Calif., April 29, 2020 /PRNewswire/ -- Freshworks Inc., the customer engagement software company, announced the integration of its customer support and engagement software Freshdesk with ...

Customer service and support software firm Freshworks Inc. today announced new artificial intelligence-powered upgrades across its employee experience and customer experience platforms. The new ...