Frontier Airlines will no longer have a customer service phone line to help travelers book flights or fix travel issues. Now, its customer care function has fully transitioned to digital ...

Frontier Airlines informed its investors this month that it’s adopting a new scheme for saving on operation costs. As outlined in Frontier’s Nov. 15 Investor Day report, the airline is moving away ...

Frontier customers are having to say goodbye to phone calls as the airline moves to fully digital customer service. Frontier Airlines, which has a poor reputation for customer service, eliminated ...

If you've ever tried to get in touch with an airline by phone, you are familiar with being on hold. Now one airline is doing away with phone calls altogether, frustrating travelers like Patricia ...