It seems as if there’s a shiny new artificial intelligence tool released every day, with a Pew Research Center report in October estimating that 21% of Americans now use AI as a routine part of their ...

While artificial intelligence has been around for years, its presence in the workplace is growing — and not everyone is comfortable with that. According to a 2025 Pew Research Center study, 52% of ...

Leaders have an opportunity to see a return on their AI investments by also investing in their team members for effective ...

Shruti Swaroop, founder, Embrace Consulting, lists 10 human-forward skills that will quietly but decisively shape ...

AI can follow rules, but it cannot understand real-world moral complexity. Many decisions in life are not simply “right” or ...

Balancing AI and humanity. The future of customer experience lies in blending AI’s efficiency with human insights to create authentic, emotionally engaging interactions. Emotional intelligence in CX.

While technical skills remain popular for people looking to improve their career prospects, their ability to communicate and relate with others is also important, and maybe even a growing area of need ...

What if the very traits that make you human are also the ones that make you truly irreplaceable? In an era where artificial intelligence (AI) is reshaping industries and automating tasks at an ...

Ministers from 40 countries participated at the 13 th Human Capital Conclave focused on skills for jobs. Photo: GCS/World Bank A billion young people will reach working age in the next decade. Their ...

“[C]ourts today must recognize the increasingly routine nature of AI tools across many fields. The sophisticated capabilities that AI provides to ordinary practitioners cannot be dismissed simply ...

While artificial intelligence has been around for years, its presence in the workplace is growing — and not everyone is comfortable with that. According to a 2025 Pew Research Center study, 52% of ...