Every contact center transformation begins with inspiration, an identified need, a promise of improved efficiency, or improved customer engagement in mind. Excitement builds across the organization as ...

Digital transformation is a hot topic today, but what does it mean for small businesses? Eric Lamarre, Kate Smaje, and Rodney Zemmel, senior partners from global management consulting firm McKinsey, ...

Nataliya Andreychuk is the CEO of Viseven. She is a leading digital transformation evangelist for the pharma and life sciences industries. Today, digital transformation is inevitable for most ...

In the world of IT, transformation is often seen as a necessary disruption. Companies are constantly evolving to stay competitive, adopting new technologies and restructuring their operations. However ...