That 91.1% benefit ratio is harsh. For context, anything above 90% offers very scant opportunities for profitability.

Humana has announced the launch of Agent Assist built with Google Cloud’s AI. The technology is integrated into call center systems. When members call to talk to a Humana representative, Agent Assist ...

Agent Assist, developed with Google Cloud, summarizes conversations between workers and beneficiaries while highlighting relevant information, like enrollees’ benefit and eligibility details.

Humana is investing $125,000 into creation of a Humana Scholars program with Jefferson Community and Technical College to ...

Humana deepens Google Cloud AI ties by launching Agent Assist to enhance member support with real-time summaries and compliance guidance.

Shares of UnitedHealth, Humana and other health insurers were clobbered Tuesday after a preliminary payment proposal for ...

Medicare Advantage members in value-based care arrangements had 24.3% fewer inpatient hospital admissions than those in Original Medicare in 2024. Humana Medicare Advantage members receiving ...

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Humana has tapped Google Cloud for the launch of Agent Assist, a new AI-powered tool that aims to support its teams in addressing member questions. | Humana has tapped Google Cloud for the launch of ...