If your tax return hits a snag this year, getting help from the IRS could take longer — and more complex refunds could be ...

The Internal Revenue Service headquarters in Washington, D.C. The Internal Revenue Service made progress on its customer service and systems last year, but it's still facing challenges with processing ...

KEY TAKEAWAYS An IRS watchdog organization warned that taxpayers who struggle to navigate tax law changes may face delays ...

The IRS on Friday unveiled a new Taxpayer Experience Office as part of a long-term plan to improve customer service issues. The office will focus on "all aspects of taxpayer transactions," working ...

If you tried to contact the IRS with a question about your taxes this year, chances are you didn’t get a response. The IRS estimated that it would only answer 17 million of the 49 million calls ...