How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. For years, people have heard that attending a four-year ...

AI is changing how we create, deliver and measure learning. But in my experience working in professional development, the seismic shifts we’re seeing in this sector aren't rooted in AI tool adoption ...

Ahmad, an early career professional, picks up a glass of water and reflects on his recent performance review conversation. He feels accomplished for having delivered strong financial results, as well ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...