Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and ...

A good customer experience is the result of good knowledge management. Don't believe me? Here are three arguments why. To state the obvious: A good knowledge experience is one that is efficient, ...

No, knowledge workers aren't the most valuable enterprise asset of the 21st century. Experience workers are the new elite The end of the 20th century was the moment of peak knowledge worker. In ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More The internet has put the whole of human knowledge at our fingertips.

As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...

Whether supported by web self-service, humans or bots, today’s customer experiences are made or broken on the knowledge that powers them. Delivering great service means meeting people with the right ...

Good process safety in any organization requires specific knowledge, experience and skills. These building blocks of process safety lie, of course, mainly with your organization’s staff. So, how do ...

The quote by Ilufoye Noah Adekunle: “Knowledge comes from Experience, through Wisdom and Understanding it is established,” emphasizes the relationship between knowledge, experience, and comprehension.

While many organizations attempt to solve knowledge management problems by adding new technologies, the real solution lies in getting back to basics. It is now more than 20 years since the first ...