One of the most persistent myths surrounding Linux and other open source software is that there’s no easy way to get good support. Just this week, for instance, we saw this claim used in Microsoft’s ...

Open source software (OSS) has become the backbone of modern technology, providing the foundation for countless businesses and applications. From operating systems like Linux to databases like MySQL ...

SAN FRANCISCO — Of all of the virtues that backers of open-source software tout, widespread availability of enterprise-level support is not among them. In fact, a lack of support has been a drawback ...

Support for open source software is 'unbundled' from the software itself. That actually makes it much easier to get the right level of support at the right price. One great irony of proprietary ...