When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

Created in collaboration with practitioners from Citi, JPMorgan Chase, Microsoft, KPMG, Deloitte, NTT Data, GE Healthcare, GlobalLogic, Prudential and Salesforce, the Adopt. Defend. Govern. (ADG) ...

Traditional business models with siloed functions struggle to keep pace with changing markets and customer needs due to slow response and fragmented technology. To stay competitive and deliver greater ...

Long before COVID-19, disruptive technologies had already made significant inroads into traditional enterprises, compelling them to evolve their operating models for the digital age. The pandemic only ...

Charisma Glassman is Senior Partner & Global Head of Retail Advisory at Genpact, helping global brands transform the end-to-end value chain. With inflation, market volatility and rapid technological ...

At its Think 2026 conference, IBM introduced a governance-first AI operating model aimed at moving enterprises from isolated AI projects to systemic, operational integration. The framework is built on ...

Vast Data Inc. continues its evolution from a storage provider to an artificial intelligence infrastructure platform today with a series of announcements at its Forward 2026 conference, highlighted by ...