With OptiLife, we’re helping our customers stay ahead of wear and tear. This isn’t just maintenance - it’s a smart, ...

IT GOAT launches Proactive IT Support Services to boost business performance and reduce downtime. Dallas, Texas--(Newsfile Corp. - November 12, 2024) - IT GOAT, a leading managed IT services provider, ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Confluent, Inc., the event streaming pioneer, today announced the initial release of Proactive Support for Confluent Platform, which is a cloud service that ...

One of the most effective ways to create customer confidence is to practice proactive customer service. The short description of proactive service is doing something for your customers before they ...

Proactive customer support is all about identifying and resolving customer issues before they turn into bigger problems. Customer service experiences rarely delight us. Most of us can detail an ...

I first started writing about the benefits of a more proactive approach to customer service and experience back in 2013. It seemed to me that the benefits were clear: delivered well a more proactive ...

It’s no secret that the past two years have presented many challenges that negatively affected business owners. Despite this, many are seeing opportunities for increased revenue and growth in the ...

This looming turnover wave signals a critical need for organizations to dig deeper. Beyond traditional perks, it's time to address the emotional and psychological factors driving disengagement.

The time constraints faced by Education IT in higher education are often quite different than those faced by most local school districts. While Ed Tech in K-12 has to meet the needs of students each ...