About two-thirds of consumers consider return policies when choosing retailers and say that return policies “at least ...

Are you addicted to online returns? As a former returns junkie myself, let me explain what it looks like. A decade ago, while I was supposed to be finishing up my dissertation, I procrastinated by ...

While retailers have taken steps to improve returns processes, they still are not simple. More than half (54%) of respondents say they had to print a return label for their most recent return, and 32% ...

SAN JOSE, Calif.--(BUSINESS WIRE)--Today, PayPal announced the expansion of Return Shipping on Us, a service that refunds return shipping costs to consumers on eligible online purchases using PayPal ...

More retailers are charging customers for shipping and related fees for mailing back returns. Roughly 41% of companies charged such fees in 2022, an increase from 33% in 2021, according to a survey.

Direct-to-consumer (DTC) brands upped their marketing budgets over the last year (59%), but only about half saw increased sales (54%). While not a large gap, it shows that some brands are still not ...

Google introduces Search Console feature for online stores to easily manage shipping and return policies. Google now allows online stores to manage shipping and return policies via Search Console.

Even though it is not quite Black Friday just yet, retailers have been kickstarting their Black Friday sales, and many are live right now. Which means it is time to talk about the shipping and return ...

E-commerce is as popular as ever before, and the return rates that come with it are growing fast. During the post-holiday ...

Google has added a method in Search Console settings to add your shipping and return information. This should make it easier for some merchants to specify their shipping and return details to Google ...