According to a recent SEI Advisor Network Quick Poll, 50% of independent financial advisers said client satisfaction with regard to investment performance is most heavily influenced by progress ...

You probably feel like you have a good handle on how your clients feel about your business. Would you be willing to bet money on your intuition? If you’re not eliciting client feedback via ...

High satisfaction levels increase client retention over the long-term, growing their investments with you and referring business to your practice, Sherise Mercer explains. It is clear that highly ...

ClearlyRated's client and employee satisfaction survey platform helps B2B firms measure client satisfaction, reduce customer and employee attrition, build online reputation, and differentiate on ...

Achieving a high level of customer satisfaction is a goal shared by all small businesses. Satisfied customers often become loyal, repeat customers, which are extremely valuable assets for a business.

When it comes to employee satisfaction, culture is key. At the company I founded, we’ve learned a thing or two about cultivating a strong one. We’ve been fortunate to be named one of Ad Age’s “Best ...

Forbes contributors publish independent expert analyses and insights. I cover Customer Success, customer support and SaaS. It is 6 to 7 times more costly to attract a new customer than it is to retain ...