Every professional knows that technology can malfunction at any time and in unexpected ways. When things go wrong, end users — whether employees or customers — need a way to report the issue to a ...

ORLANDO, Fla. — SunRail's troubled ticketing system could be replaced with something different in the future following issues since the service launched in 2014. The Florida Department of ...

Business Information Services has transitioned to University Technology Solutions (UTS) and the SPOC Ticketing System is migrating to a new Management Ticket System (Service Now) and you will be able ...

Our organisation is >25,000 souls, many different Service Providers (outsourced providers like EDS er HPES as they are now known), and hundreds of internal 'techs' working on various bits and bobs ...