The future of work isn’t about more jobs or fewer jobs; it’s about the skills needed to fill them. AI and automation are transforming what gets done by people versus machines, raising the bar for what ...

The Michigan Department of Health and Human Services (MDHHS) Wednesday announced the launch of a new Children Services Administration (CSA) teaming and support model. It’s the first system of its kind ...

For operations and technical leaders, crafting a support organization is as much an art as it is a science. Customer service, technical support, customer success, help desk—there are so many terms out ...