Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

How would you like to find out the secret sauce of getting thru to a human on almost any tech provider's customer service line? I'll tell you a couple of grafs down the line. First, I have to say that ...

Continuent, the leading provider of high availability and continuous operations solutions for business-critical applications using MySQL and MariaDB databases, is unveiling Tungsten Copilot, an ...

With rising labor costs and the Great Resignation, I believe it is likely that some companies are spending more money on customer service than in previous years. After all, during the 2021 holiday ...

In the age of digital connectedness, consumers have come to expect efficient and personalized interactions with brands. Most customers are more than happy to take their business to brands that deliver ...

During incidents, it’s important to have well-defined roles for anyone involved in the response team. This makes it easier for the commander to maintain a clear view of what’s going on and who is ...