At Celosphere 2025 in Munich, the German telco demonstrated how combining process mining with predictive AI enabled proactive customer interventions - offering a practical blueprint for ...

IBM on Tuesday unveiled telecom software for service providers. IBM Tivoli Netcool Customer Experience Management application is designed to let customer service representatives troubleshoot through a ...

In recent years, what sets companies apart isn't just price or product quality—it's customer experience. Without an effective one, companies everywhere stand to alienate their key customer bases and ...

AUSTIN, Texas--(BUSINESS WIRE)--Aurea Software Inc., the “Netflix of business software,” announced Deutsche Telekom is piloting its first-ever Virtual Office using Sococo software from Aurea. Used to ...

Artificial intelligence has the potential to lower wireless carriers’ costs, with T-Mobile parent Deutsche Telekom seeing a 20-30% productivity gain in customer care and network operations, possibly ...