"Business transformation" is a hot topic in all sectors at the moment.And it's easy to understand why organisations are willing to embark on long term, multi-million dollar projects in order to ...

Imagine walking into a math classroom. Everything is quiet, students are diligently writing and reading and thinking. You hear the rustle of paper, scratching pens, and the occasional student shifting ...

In the rapidly evolving world of technology, digital transformation initiatives are increasingly complex, which necessitates a strategic approach that is both agile and anticipatory. In this article, ...

Digital transformation has long been used as a form of executive shorthand for the idea of exploiting technology to make-over a company that is struggling to adapt to a changing business environment.

It's time to take stock of how you’re progressing (or not progressing) against the digital transformation goals you laid out at the start of the year. We’ve just closed out the first quarter of 2019.

Every contact center transformation begins with inspiration, an identified need, a promise of improved efficiency, or improved customer engagement in mind. Excitement builds across the organization as ...