Laura Merling, transformation and operations executive and industry advisor. In 20-plus years of experience managing change for companies like AT&T, Ford and Google, I developed what I felt confident ...

Building patient trust and approaching operations from a consumer-centric perspective are among the most important principles when engineering a healthcare organization’s total digital transformation.

When it comes to defining leadership for digital initiatives, organizational structure is notoriously difficult for companies. Should digital transformation be led by IT or driven by operations?

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

We love change – as long as the change is made by others and we don’t have to change ourselves. Ask an audience the following questions: “Who believes change is inevitable?” and “Should people see ...

New Year's resolutions are a perfect example of our desire to change bad habits. How many times have you pledged to lose weight, exercise more or just eat healthier? We have great intentions and we ...

On May 13th, 1943, Oswald T. Avery (1877-1945) wrote a 14-page meandering letter to his brother Roy about his research, his despondence, his fears, and his dreams. His emotions range from excited ...