Few companies have been able to fundamentally change their operating and business models around AI. The primary obstacle to ...

Sometimes, it can be hard for all of us, including clients, to see the big picture. Whether it’s budgetary constraints, resistance to change or concern about the unknown, there’s something about an ...

SPONTANEITY can easily go wrong. But this was not the case at the second BT-NCS roundtable discussion. Immediately after host Lai Weng Yew, vice-president, Business Application Services at NCS, ...

Twenty officers are seated around a table, mired in the discomfort of an “adaptive leadership” workshop. This framework, developed by Ronald Heifetz and colleagues at the Harvard Kennedy School, is ...

The usual channel equation is that a gap in customer expertise should ideally mean an opportunity for a reseller to step in and solve the problems. According to NTT's 2019 Digital Means Business ...

Whether to digitize the past or design the future, when to partner, when to build and how timing and leadership determine whether transformation finds rhythm or unravels. It usually starts with an ...