My fellow blogger over at BehaveNet had an interesting entry in May of this year about a consultant coming in to talk to a psychiatric hospital staff about "physician burnout." The consultant ...

The shortest distance between two points is a straight line. We learn that fact in geometry, but it can apply to communication. A clear, straightforward statement or assertive phrase is sometimes ...

There’s a powerful difference between getting what you want and alienating everyone in the process. That difference often boils down to understanding aggression vs assertiveness. One builds walls ...