Outdated labor forecasting processes were detrimental to retailers in normal times, but they’ve been even more damaging during the COVID-19 pandemic. Without modern forecasting systems, retailers end ...

Legion Technologies, an innovator in workforce management, today announced that Wolt, a Helsinki-based technology company, has selected Legion to modernise its workforce management across 20 countries ...

Legion Technologies, an innovator in workforce management (WFM), announced today that its Legion WFM solution is now an SAP endorsed app, available for online purchase on SAP Store. SAP Endorsed Apps ...

Is your WFM forecasting method phoning it in? Traditional WFM methods of forecasting and scheduling are based on outdated paradigms from phone calls. Our new reality is digital, and your WFM solution ...

DALLAS & MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce and conversation intelligence company, today announced its Workforce Intelligence solution at its annual Calabrio Customer Connect (C3) ...

New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact center operations. Aspect, a leading provider of cloud-based workforce management ...

Bealls has adopted a workforce management (WFM) platform from Legion Technologies for demand forecasting, automated scheduling, time and attendance tracking and frontline communications across its 650 ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Minneapolis, MN (BUSINESS WIRE) - Calabrio, the workforce performance company, today announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Center.

SANTA CLARA, Calif.--(BUSINESS WIRE)--Legion Technologies, an innovator in workforce management (WFM), announced today that its Legion WFM solution is now an SAP endorsed app, available for online ...