Legion Technologies, an innovator in workforce management, and Rebus, a real-time warehouse analytics and labor management ...

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Nextiva, the leading unified customer experience management (UCXM) platform, today announced the launch of Nextiva Workforce Scheduling, an expansion of the company ...

Aspect, a leader in workforce management and workforce engagement solutions, and Cinareo, a cloud-based capacity planning & ...

(NYSE:RNG), a global leader in AI-powered business communications, today announced it has been named a Leader in the IDC MarketScape: Worldwide AI-Enabled Contact Center Workforce Engagement ...

AUSTIN, Texas--(BUSINESS WIRE)--Fourth, the leader in workforce and inventory management solutions to the restaurant, hotel, retail, and leisure industries, today announced its HotSchedules® solution ...

It’s no secret that scheduling is a vital component of successful workforce management, but that doesn’t mean businesses have managed to get it right. In fact, many still struggle with ineffective ...

Precedence Research valued the global workforce engagement management (WEM) market at $9.4 billion in 2023 and expects it to hit $10.5 billion in 2024, topping out at $31.4 billion by 2034. This ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

Workforce management (WFM) solutions remain essential contact center productivity tools, but today they are as important for improving the customer experience (CX), and the newest generation of ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (RNG), a global leader in AI-powered business communications, today announced the acquisition of CommunityWFM, a cloud-based, AI-first contact ...

It is the responsibility of a healthcare professional, usually a clinical manager within each unit, who often has more pressing patient care activities to accomplish. Each day, the manager has to ask ...