Add Yahoo as a preferred source to see more of our stories on Google. Ever go on a website looking for help for a return, a price adjustment or maybe just to ask some questions about a product and ...

Customer support agents who were given access to a generative artificial intelligence assistant increased their productivity by 14% on average, according to a group of researchers at Stanford ...

Grecotel Hotels & Resorts has launched a 24/7 live chat support service to help agents “close sales faster and more efficiently”. The function is available through the group’s dedicated agent Facebook ...

What if you could build a fully functional, intelligent customer support agent in less time than it takes to brew your morning coffee? It sounds like a bold claim, but thanks to the rise of no-code ...