CDK now has a CDP. The retail automotive software provider has launched its customer data platform, designed to unify ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

Data privacy regulations aren’t known for being light reading. That doesn’t make it easy for businesses to become compliant. When one law refers to data subjects, another to residents, another to ...

For the modern restaurant, data is power. Data can tell you approximately how much beef you need to purchase for a typical Saturday evening shift, and it can tell you how many employees to put on the ...

Data-driven customer segmentation allows you to analyze if there are several distinct groups in your addressable market and what they are. Customer-centricity is the process of continuously optimizing ...

Coinbase Global Inc., a major U.S. cryptocurrency exchange with more than 100 million customers, disclosed today that cybercriminals bribed offshore customer service support agents to steal customer ...

The holidays are over, but the data matters. Learn how retailers can turn Q4 insights into AI-powered growth, retention, and smarter acquisition for 2026.

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. For centuries, banks have relied on relationships and legacy ...

As AI continues to reshape the business technology landscape, one thing remains unchanged: Customer data is the fuel that fires business engines in the drive for value and growth. Thanks to a new ...