Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

When something goes wrong with a firearm, knowing specific information about the equipment and manufacturer can help get it back in working order as soon as possible and with few headaches. A customer ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

This is a preview of a research report from Business Insider Intelligence, Business Insider's premium research service. To learn more about Business Insider Intelligence, click here. The quality of ...

In my previous article, I began with a look at the “Virtual Community”: Companies have begun to extend customer service functions into the external online communities and forums that they sponsor.

Want to do something really revolutionary for your business? I’ve got just the thing: provide exceptional customer service. I talk a lot about how to make the customer service experience better for ...

If you want to grow your business, your customer service constantly needs to be evolving and improving. As you likely already know, outstanding customer service is the key to a successful business. A ...

What's the fate for customer service and support agents, particularly? One analyst firm says, "Yes, generative AI will replace customer support agents." Gartner released a prediction this week that ...