For years, the Tennessee Valley Authority help desk was an IT career graveyard — and customers suffered for it. Only about half of user problems were resolved in the first call, well below the ...

The conflict between help desk workers and end users is as old – or perhaps older – than green screens. IT help desks face constant frustration by having to regularly deal with issues like forgotten ...

Since the beginning, CryptXXX, or now UltraCrypter, has had significant issues with the ransomware and payment system. The first two versions had flaws in their encryption algorithm that allowed ...

65% of IT help desk teams dealing with excessive stress, burnout Your email has been sent A new report from Splashtop shows that IT support is under a great deal of pressure when it comes to working ...

In the support model DMC pioneered, physicians receive a special phone number to call for clinical IT help desk issues, Eckes says. The help desk staffers "are held to a different service level ...

While you may occasionally read negative headlines about artificial intelligence (AI) and virtual assistants, the reality is that it will make life better in most offices and even create work. It ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Monday through Thursday: 8 a.m. to 7 p.m. Friday: 8 a.m. to 5 p.m. An after-hours help desk provides support for Elearning issues when the on-campus help desk is closed. Please note that other types ...