Miss Manners: Why are people, who mistake me for someone else, expecting me to apologize to them?

The correct way to react to being mistaken for someone else will depend on the other person’s behavior. It is an embarrassing ...
Hosted on MSN

How to make your apology more effective – new research

It can be difficult to find the right words to show you really mean it when you apologise. But there are linguistic cues you can use to get your message across. My recent research suggests that the ...

Miss Manners: You mistook me for someone else, I corrected you; how are you the one acting annoyed?

GENTLE READER: Your final exclamation suggests that you doubt your own assessment that anyone could be so irrational as to ...
Psychology Today

Forgiving People Who Don’t Apologize: Why and How to Do It

Nobody is perfect. It could have been unintentional, but you were the target of their low moment and got wronged in the process. You are feeling the range of lousy emotions: anger, sadness, shame, ...