A product they are waiting for is not ready in time due to factors outside of our control (being short-staffed, extremely busy) How to deal with customer that is being unreasonable How to best promote ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Opinions expressed by Entrepreneur contributors are their own. Here’s the bad news: an angry customer is breathing down your neck or tearing you up over the phone, shooting daggers at you via e-mail.