Created by the state legislature, the two-year long pilot is the nation's first statewide drone program for first responders, ...

Every Massachusetts 911 operator will learn new call-taking protocols to help them avoid the types of mistakes that slowed emergency responders’ search for a patient who died just a few feet from CHA ...

CORONA, Queens -- A 5-year-old girl in Queens, New York came to the rescue of her mother who was having a seizure. Kids know how to call 911, but a 5-year-old when her mom is unconscious? She's a hero ...

More Twin Cities area metro counties are embedding social workers into 911 call centers to field calls from those struggling with problems like mental health, homelessness and substance use.

Fairfax County, Virginia, is testing the use of artificial intelligence to triage nonemergency 911 calls, with the hope of getting residents and visitors experiencing an urgent situation through to a ...

Most of Louisiana lost the ability to call 911, the nation's universal emergency response number, for several hours Thursday after 911 fiber-optic lines were cut in Mississippi. Law enforcement ...