BMC this week unveiled additional features in its Magic Service Desk Suite that the company says will help make it easier for customers to install the product as well as to generate reports on the ...

The acquisition, which was expected to close by Feb. 1, should strengthen BMC's service management offerings beyond its traditional enterprise customer base. Magic Solutions, with its Magic Service ...

BIC Group deployed new help desk management software globally a year ago, and the stationery products company this week revealed that it has seen a return on investment of twice the roughly $180,000 ...

Network Associates Inc. will announce on Monday its Peregrine-to-Magic Migration Program that provides a migration path to the companys Magic help desk software for customers using Peregrine Systems ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. The Magic Solutions division of Network Associates Inc.

BMC Software Inc. announced today that it is expanding its relationship with IBM Tivoli and IBM Global Services to help business customers implement business service management projects. New joint ...

Called Service Management Integration (SMI), the new solution will be offered only through Network Associates' channel partners, said Gary Brand, director of alliances for the vendor's Magic Solutions ...

Network Associates Inc. announced plans to change its name to McAfee Inc. The Santa Clara, Calif., maker of antivirus software said Wednesday the change reflects the divestiture of its Magic help desk ...