Odds are your business employs some method of operational analytics or uses another closely related method of data processing with a different name. Whether it’s called hybrid transaction and ...

In the quest for operational efficiency, businesses are turning to data analytics solutions, harnessing the power of big data to streamline operations, predict future trends, and make informed ...

A new consulting firm focuses on the systems behind customer experience, helping organizations design CRM architecture, ...

All businesses today are a series of real-time events. But what separates the good from the great is how they capture and operationalize that data. Companies like Uber have talked in-depth about how ...

For many of us, and definitely when it comes to digital customer experience professionals, reporting operational data on a regular basis is our main and even our only communication and interaction ...

The Administrative Operations Integrated Analytics (AOIA) team is the primary data source for all reporting needs within Administrative Operations. AOIA is responsible for producing, validating, ...

New executive guide helps mid-market and enterprise organizations eliminate the hidden cost of disconnected systems in ...

Forbes contributors publish independent expert analyses and insights. I write about college students and recent graduates founding startups. Hightouch cofounders from left to right: Kashish Gupta, ...

Impact Analytics, the leader in AI-native solutions for retail planning, merchandising, pricing, and supply chain optimization, today announced the launch of CortexEye™ , a new decision intelligence ...

AI didn’t fix IT operations in 2025 — analytics capability did, exposing which CIOs could turn insight into action and which couldn’t. As CIOs have entered 2026 anticipating change and opportunity, it ...

Setting the theater requires an analysis of the operational environment (OE) in which forces will operate to identify what is needed to execute operations within the theater. It is incumbent that ...

Facing constant challenges to reduce costs, improve quality, and enhance the patient experience, the healthcare industry needs professionals who not only understand industry standards but also ...