Alphabet Inc.'s valuation continues to surge to new all-time highs, underpinned by consistent execution across its AI roadmap ...

AI can reduce the cost of processing information about dozens of personal factors, making true personalization economically ...

Personalization may be the promise, but the retail experience that customers get from their favorite brands often tells a different story.

For the CEO, emotional intelligence is not optional; it is the difference between a customer who feels valued and one who ...

Great customer experience (CX) feels like one continuous conversation. This is the shift defining 2026 — real-time, ...

The workplace is irrevocably altered. Employees who enjoy the comfort of working from home want to stay there. According to the Pew Research Center, 64% of Americans working from home in 2022 found ...

Personalization should be built around developing empathy. It’s about understanding your customers. I recently took part in a panel discussion on personalization in the retail industry. The panel ...

Retailers have invested heavily in personalization, but many shoppers still encounter generic and poorly timed experiences, leaving revenue and lasting loyalty hanging in the balance. New research ...

The latest craze in the fitness world—from gym culture, to nutrition planning, to recovery protocols— is hyper-personalized ...

Over the past few years, a new type of digital platform has emerged that focuses on long-term, conversational interaction ...

Can we really call ourselves patient-centric if we don't embrace personalization? In a world where consumers can order a customized latte, stream a personalized playlist, and get tailored fashion ...

As more consumers moved online during the pandemic, demand for streaming services exploded, and competition between providers has never been more intense. Despite the stellar subscriber numbers seen ...