Public forums and online discussions about restaurants can get out of hand quickly as evidenced by the recent case of Amy’s Bakery in Scottsdale, Ariz. The owners of the bakery got into a bitter ...

When launching and successfully operating a local business, your online reputation is one of the most influential assets you can build. A combination of delivering great consumer experiences and ...

While building a presence on social media as a business can be a great way to reach new customers and forge deeper connections with current ones, it can also be an invitation for negativity and ...

What happens when a negative online review shows up like a dark cloud on a sunny day? Here’s a blueprint for bouncing back, strategically and emotionally, from the sting of bad feedback online.

For entrepreneurs, public relations crises can hit at any time. Here’s how to batten down the hatches, prepare for the worst and navigate your business to calmer waters. Strategic content creation and ...

At first glance, the idea of not responding to negative news seems counterintuitive. Haven't we told our clients to respond early and often to negative news stories? Didn't, in a previous column, I ...

Secretive Border Patrol program is detaining US citizens for ‘suspicious’ travel ...

"I’m so fat!” “My thighs look huge in these jeans!” “Ew, I look hideous in that photo!” These are all examples of “negative appearance talk,” more commonly known as “fat talk,” which occurs when a ...