Abstract: In the contemporary digital era, call centers have significantly incorporated automation through callbots, but they often lack an essential aspect of customer service: empathy. This paper ...

Abstract: Phishing attacks have evolved into sophisticated threats, making effective cybersecurity detection strategies essential. While many studies focus on either URL or HTML features, limited work ...

When you hear "the dark web," you probably think of illegal, sordid activity, but that's not the whole picture. I don't recommend staying long, but these tips can help you explore the dark web using ...

The problem wasn’t just the perfectly polished, yet mediocre prose. It’s what’s lost when we surrender the struggle to translate thought into words I have been teaching fiction writing at MIT since ...

Telecommunications unions are urging Ottawa to restrict how artificial intelligence (AI) is used in the industry, saying the technology is reshaping job design, monitoring and performance management.

People using a blue inhaler to help treat their asthma are being urged to contact their GP. The call comes after changes in guidelines following research which showed long-term use of the medication ...

Spoiler alert: There was no miracle. By Julie Bosman Reporting from Chicago Even the Vicar of Christ can be thwarted by a customer service representative. About two months after Robert Francis Prevost ...

The voice you hear on the other side of a call-centre interaction might soon sound a little more familiar, thanks to an AI tool that adjusts speech in real time – but not everyone thinks it’s a good ...