"Unraveling RMA Logistics: Efficient Strategies and Solutions for Return Management" RMA logistics (Return Merchandise Authorization) is a process used by companies to manage the return of defective, damaged, or incorrect products by customers. This process is crucial in post-sale management and in maintaining customer satisfaction. Let's look at its main features: 1. **Return Authorization**: 2. **Reverse Logistics**: 3. **Inspection and Processing**: 4. **Communication with the Customer**: 5.